CX Insider - Customer experience leaders sharing insights and ideas for customer service success
The customer experience insights you wish you knew sooner. A podcast interviewing customer experience leaders and experts who share industry ideas. Sponsored by ACF Technologies
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About CX Insider
CX Insider was born in 2019 to initiate conversations with leading customer experience experts and bring positive change in different industries. Since then, we have released 60 episodes (and counting) every two weeks, hosting some well-known names in cx, as Dan Gingiss, Hose Herrera and even consumer behaviour professor Michael Solomon. Our mission continues to be to build a strong community of cx leaders to whom we can provide value and information.
Our latest episode gives an Insider View into RBR Branch Transformation 2021 with the participation of four industry experts, who share their thoughts on the latest trends in banking.
Episodes
Friday Mar 13, 2020
Friday Mar 13, 2020
In this special episode, Louis and Greg talk about their experiences on placement, and outline the benefits of working with a small and agile organisation.
Wednesday Mar 11, 2020
Wednesday Mar 11, 2020
In this episode, the team discuss how telecom could improve their retail experience with effective customer flow management, and experiential store transformation.
Tuesday Mar 10, 2020
Tuesday Mar 10, 2020
Greg, Adam and Louis discuss how banks can approach large queues in their branches using efficient communications, and experience personalisation.
Thursday Mar 05, 2020
Thursday Mar 05, 2020
Louis, Simon and Dominic Hirsch discuss future trends in banking, and the growth of the more human experience in branch.
Monday Mar 02, 2020
Monday Mar 02, 2020
In this episode Greg and Louis discuss some good, and bad experiences they have had at their gyms, and have some ideas about how they could be improved.
Tuesday Jan 14, 2020
Tuesday Jan 14, 2020
Greg, Lee and Louis discuss the automotive industry and its past, present and future customer experience strategy.
Monday Dec 23, 2019
Monday Dec 23, 2019
In this episode, we discuss how organisations are optimising their retail experience with the proper use of technology, and with in-store experiential events.
Wednesday Dec 18, 2019
Wednesday Dec 18, 2019
In this episode, Greg, Simon, Adam and Louis (plus our special guest Chewy) explore some good and bad experiences in retail and how can retailers can begin to solve these problems.
Wednesday Dec 18, 2019
Wednesday Dec 18, 2019
In the final episode in our retail banking mini-series - Greg, Simon, Adam and Louis talk about their experience at the market leading conference RBR Branch transformation 2019.
Monday Nov 18, 2019
Monday Nov 18, 2019
Episode 4 - Part 3 of our retail banking mini series. Today we discuss the rise of digital challenger banks, and the challenges and opportunities physical banks are experiencing in response to this.