CX Insider - Customer experience leaders sharing insights and ideas for customer service success
The customer experience insights you wish you knew sooner. A podcast interviewing customer experience leaders and experts who share industry ideas. Sponsored by ACF Technologies
About CX Insider
CX Insider was born in 2019 to initiate conversations with leading customer experience experts and bring positive change in different industries. Since then, we have released 60 episodes (and counting) every two weeks, hosting some well-known names in cx, as Dan Gingiss, Hose Herrera and even consumer behaviour professor Michael Solomon. Our mission continues to be to build a strong community of cx leaders to whom we can provide value and information.
Our latest episode gives an Insider View into RBR Branch Transformation 2021 with the participation of four industry experts, who share their thoughts on the latest trends in banking.
Episodes
Apr 20, 2020
Apr 20, 2020
24 min
In this episode, we talk with one of the most creative people in business, Charlene Li about digital transformation and disruption as a result of the COVID-19 pandemic. We also talk about the implications on customer experience, and how to drive disruption in your industry or organisation as a leader. Over the next few weeks we are also launching a premium subscription called CX Insider, With all the best industry news and CX content so stay tuned to hear about how to get free access.
Apr 3, 2020
Apr 3, 2020
18 min
Season 2: In this episode we discuss the challenges of maintaining health and well-being while working remotely, and the benefits of creating and joining a fitness community online.
Mar 26, 2020
Mar 26, 2020
16 min
In this episode we talk about how retail can continue to make sales and deliver a good customer experience using technological innovation, during the coronavirus pandemic.
Mar 20, 2020
Mar 20, 2020
9 min
In this episode, Adam Greg and myself deconstruct the traditional test drive process, and begin discussing how it could be optimised to maximise sales, with the modern day customer.
Mar 13, 2020
Mar 13, 2020
20 min
In this special episode, Louis and Greg talk about their experiences on placement, and outline the benefits of working with a small and agile organisation.
Mar 11, 2020
Mar 11, 2020
18 min
In this episode, the team discuss how telecom could improve their retail experience with effective customer flow management, and experiential store transformation.
Mar 10, 2020
Mar 10, 2020
22 min
Greg, Adam and Louis discuss how banks can approach large queues in their branches using efficient communications, and experience personalisation.
Mar 5, 2020
Mar 5, 2020
29 min
Louis, Simon and Dominic Hirsch discuss future trends in banking, and the growth of the more human experience in branch.
Mar 2, 2020
Mar 2, 2020
10 min
In this episode Greg and Louis discuss some good, and bad experiences they have had at their gyms, and have some ideas about how they could be improved.
Jan 14, 2020
Jan 14, 2020
14 min
Greg, Lee and Louis discuss the automotive industry and its past, present and future customer experience strategy.