CX Insider - Customer experience leaders sharing insights and ideas for customer service success

Brand Activation Using Innovation Centres

In this episode, we sit down with Ian Toal, the CEO of Oscar Mayer UK, to talk about brand activation using innovation centres. With David Martin (M Worldwide) as co-host, we discuss the pair's recent business venture - The Gastro Hub. Ian shares his unique insights from a remarkable 38-year career, ranging from food manufacturing to running over 600 restaurants across 13 countries. Discover how he’s transforming the future of food with cutting-edge innovation centres and bold new concepts.

Challenges of Employee Retention and Finding Your Product Market Fit

Hospitality Tech Expo - 15th/16th October 2024 CLICK THE LINK TO FIND OUT MORE 👇
https://tinyurl.com/3hvjf2j9
Dive into a riveting conversation with William Gilchrist, the CEO and Founder of Konsyg, as he shares his journey from Chicago to becoming a sales powerhouse in Asia. With over 15 years in Singapore and 20 years in Asia, William has a wealth of experience in navigating the complexities of global sales. Discover how Konsyg has revolutionized the sales outsourcing industry by providing an end-to-end sales solution that no competitor has been able to match. From building global pipelines to navigating market challenges, William unpacks the intricacies of sales with a blend of insightful stories, market wisdom, and a touch of humour.

Inside The Rebirth Of Bury FC

The Euro's have left us wanting more football talk! So here it is! We sit down with Neil Sears, the CEO of two-time FA Cup winners Bury FC, to discuss the club's remarkable journey to becoming fan-owned and the vital role volunteers play in the sporting world. We'll uncover the challenges and triumphs of maintaining a football club without traditional broadcast revenue, while also gaining some exciting insights into the power and impact of volunteers in sports. 

Fan Ownership: The Future of Football Clubs? - w/ Andrew Madaras (Dunstable Town FC)

 
 
Andrew Madaras is the chairman & secretary of Dunstable Town Football Club. In this episode, we dive into the transformative power of fan ownership & community support in the world of grassroots football. We talk about how Andrew & the club not only invest in the football, but the local community too. Join us to learn about challenges, myths & misconceptions in the world of grassroots football. Become a CX Insider -  https://www.linkedin.com/company/cx-insider/
Check out our website - https://cxinsider.com/ 
Thank you to our sponsor! - ACF Technologies | Bringing Customers Closer

Empowering Sales Teams with Predictive Analytics - w/ Michael Theodore (Scalr)

Michael Theodore is the co-founder of Scalr, a cloud computing company that specialises in automation & collaboration software. In this episode, we dive into the importance of employee experience within sales, the secrets to retaining your customers as well as the tools you can use to capture emotion. What mode should you be in, acquisition or retention mode? How can you improve your handover between the sales team and client? Find out more in this episode!
Connect with Michael - https://www.linkedin.com/in/michael-theodore-4b317885/ 
Become a CX Insider -  https://www.linkedin.com/company/cx-insider/
Check out our website - https://cxinsider.com/ 
Thank you to our sponsor! - https://www.acftechnologies.com/

Sentiment Analysis & Debunking AI Myths in Sales - w/ Joel Passen (Sturdy.AI)

Joel Passen is a proven technology entrepreneur & Founder of Sturdy.AI. In this episode, we dive into the future of AI in Customer Intelligence, discussing the ways that customer data can become more accessible and actionable. Just how crucial of a role will AI have when it comes to businesses interacting with & understanding customers? What are some myths surrounding these new tools? Find out more in this episode!
 
Connect with Joel - https://www.linkedin.com/in/joelpassen/
Watch her podcast https://www.youtube.com/@therebekahpanepintoproject
Become a CX Insider -  https://www.linkedin.com/company/cx-insider/
Check out our website - https://cxinsider.com/ 
Thank you to our sponsor! - https://www.acftechnologies.com/en-gb/?utm_source=CXI_Joel_Passen_112 

Trust Building in Sales & Generative AI Evolutions - w/ Rebekah Panepinto

Rebekah Panepinto is a consultant, public speaker & host of her own podcast ‘The Rebekah Panepinto Project’. In this episode, we dive into the importance of a personal brand, advice for generative AI integration, RFPs & much more. Where is artificial intelligence headed & how can it make YOUR job easier? Why are platforms like LinkedIn SO significant to creating trust & relationships in the industry? Watch now!
 
Connect with Rebekah  https://www.linkedin.com/in/rebekahpanepinto/
Watch her podcast https://www.youtube.com/@therebekahpanepintoproject
 
Become a CX Insider -  https://www.linkedin.com/company/cx-insider/
Check out our website - https://cxinsider.com/ 
Thank you to our sponsor! - https://www.acftechnologies.com/

Transforming Brand Experience in Banks & Building Societies w/ Martin Shires, Michael Heanue & Greg Copley (Glory, M Worldwide, ACF Technologies)

In this episode, we dive into Brand experience evolutions within the financial sector, branch roles in different communities & how you can build your brand DNA as a bank. How important is your branch placement? What are some brands with great consistency that banks can learn from? Find out more in this episode!
Connect with Michael -  https://www.linkedin.com/in/michael-heanue-92998813/
Connect with Martin -  https://www.linkedin.com/in/martin-shires-36629b156/
Connect with Greg -  https://www.linkedin.com/in/gregcopley/
Become a CX Insider -  https://www.linkedin.com/company/cx-insider/
Check out our website - https://cxinsider.com/ 
Thank you to our sponsor! - https://www.acftechnologies.com/

Retail Restructuring & Rise of Entrepreneurship - w/ Sham Aziz (Thecxway)

Sham Aziz is the founder of Thecxway, a customer service consultancy. In this episode, we dive into the beginnings of his brand, the benefits of consultancies & Sham’s 100 interviews. We also discuss the rise of redundancies, brands disappearing & how department shrinks can effect companies for years to come. How important is the in-store experience in retail? When should you buy online, and when should you not? Find out more in this episode!Connect with Sham - https://www.linkedin.com/in/shamasaziz/ Become a CX Insider - https://www.linkedin.com/company/cx-insider/
 
Check out our website - https://cxinsider.com/
ACF Technologies is the global leader in customer experience software solutions. Their tailored services range from appointment booking to queue management to event scheduling, and everything in-between. ACF help the world's biggest organisations supercharge their customers' experiences.

Innovating Customer Communication in the Financial Sector - w/ Andrew Stevens (Quadient)

Andrew Stevens is the principal for banking and financial services for Quadient, an international company specialising in business process automation & customer experience management. In this episode, we discuss the major problems in customer education within the financial sector & the reasons this could create failure demand. We also discuss consumer duty & regulations that banks must comply with. Will these regulations harm innovations? We also ask the question: Do you understand how your finance works? Connect with Andrew - https://www.linkedin.com/in/andrew-n-stevens/ Become a CX Insider - https://www.linkedin.com/company/cx-insider/ 
 
Check out our website - https://cxinsider.com/ 
ACF Technologies is the global leader in customer experience software solutions. Their tailored services range from appointment booking to queue management to event scheduling, and everything in-between. ACF help the world's biggest organisations supercharge their customers' experiences.
Could they help you? https://www.acftechnologies.com/