About CX Insider
CX Insider was born in 2019 to initiate conversations with leading customer experience experts and bring positive change in different industries. Since then, we have released 60 episodes (and counting) every two weeks, hosting some well-known names in cx, as Dan Gingiss, Hose Herrera and even consumer behaviour professor Michael Solomon. Our mission continues to be to build a strong community of cx leaders to whom we can provide value and information.
Our latest episode gives an Insider View into RBR Branch Transformation 2021 with the participation of four industry experts, who share their thoughts on the latest trends in banking.
Episodes
Monday Jun 10, 2024
Monday Jun 10, 2024
Joel Passen is a proven technology entrepreneur & Founder of Sturdy.AI. In this episode, we dive into the future of AI in Customer Intelligence, discussing the ways that customer data can become more accessible and actionable. Just how crucial of a role will AI have when it comes to businesses interacting with & understanding customers? What are some myths surrounding these new tools? Find out more in this episode!
Connect with Joel - https://www.linkedin.com/in/joelpassen/
Watch her podcast https://www.youtube.com/@therebekahpanepintoproject
Become a CX Insider - https://www.linkedin.com/company/cx-insider/
Check out our website - https://cxinsider.com/
Thank you to our sponsor! - https://www.acftechnologies.com/en-gb/?utm_source=CXI_Joel_Passen_112
Tuesday May 21, 2024
Trust Building in Sales & Generative AI Evolutions - w/ Rebekah Panepinto
Tuesday May 21, 2024
Tuesday May 21, 2024
Rebekah Panepinto is a consultant, public speaker & host of her own podcast ‘The Rebekah Panepinto Project’. In this episode, we dive into the importance of a personal brand, advice for generative AI integration, RFPs & much more. Where is artificial intelligence headed & how can it make YOUR job easier? Why are platforms like LinkedIn SO significant to creating trust & relationships in the industry? Watch now!
Connect with Rebekah https://www.linkedin.com/in/rebekahpanepinto/
Watch her podcast https://www.youtube.com/@therebekahpanepintoproject
Become a CX Insider - https://www.linkedin.com/company/cx-insider/
Check out our website - https://cxinsider.com/
Thank you to our sponsor! - https://www.acftechnologies.com/
Tuesday May 07, 2024
Tuesday May 07, 2024
In this episode, we dive into Brand experience evolutions within the financial sector, branch roles in different communities & how you can build your brand DNA as a bank. How important is your branch placement? What are some brands with great consistency that banks can learn from? Find out more in this episode!
Connect with Michael - https://www.linkedin.com/in/michael-heanue-92998813/
Connect with Martin - https://www.linkedin.com/in/martin-shires-36629b156/
Connect with Greg - https://www.linkedin.com/in/gregcopley/
Become a CX Insider - https://www.linkedin.com/company/cx-insider/
Check out our website - https://cxinsider.com/
Thank you to our sponsor! - https://www.acftechnologies.com/
Tuesday Apr 30, 2024
Retail Restructuring & Rise of Entrepreneurship - w/ Sham Aziz (Thecxway)
Tuesday Apr 30, 2024
Tuesday Apr 30, 2024
Sham Aziz is the founder of Thecxway, a customer service consultancy. In this episode, we dive into the beginnings of his brand, the benefits of consultancies & Sham’s 100 interviews. We also discuss the rise of redundancies, brands disappearing & how department shrinks can effect companies for years to come. How important is the in-store experience in retail? When should you buy online, and when should you not? Find out more in this episode!Connect with Sham - https://www.linkedin.com/in/shamasaziz/ Become a CX Insider - https://www.linkedin.com/company/cx-insider/
Check out our website - https://cxinsider.com/
ACF Technologies is the global leader in customer experience software solutions. Their tailored services range from appointment booking to queue management to event scheduling, and everything in-between. ACF help the world's biggest organisations supercharge their customers' experiences.
Monday Apr 15, 2024
Monday Apr 15, 2024
Andrew Stevens is the principal for banking and financial services for Quadient, an international company specialising in business process automation & customer experience management. In this episode, we discuss the major problems in customer education within the financial sector & the reasons this could create failure demand. We also discuss consumer duty & regulations that banks must comply with. Will these regulations harm innovations? We also ask the question: Do you understand how your finance works? Connect with Andrew - https://www.linkedin.com/in/andrew-n-stevens/ Become a CX Insider - https://www.linkedin.com/company/cx-insider/
Check out our website - https://cxinsider.com/
ACF Technologies is the global leader in customer experience software solutions. Their tailored services range from appointment booking to queue management to event scheduling, and everything in-between. ACF help the world's biggest organisations supercharge their customers' experiences.
Could they help you? https://www.acftechnologies.com/
Wednesday Mar 27, 2024
Wednesday Mar 27, 2024
Simon Erridge is the Research Director of Curaleaf, a clinic that helps eligible patients with affordable *plant medicine care. In this episode, we explore the story behind the business that can’t say what they sell. We discuss exclusive patient experiences, the limitations this medicine receives from UK regulations as well as the future of the medication. Could your business thrive through only word-of-mouth? What are the challenges the clinic face? What education does Curaleaf bring to doctors and law enforcers? Find out more in this one-of-a-kind episode!
Connect with Simon - https://www.linkedin.com/in/simon-erridge/
Become a CX Insider - https://www.linkedin.com/company/cx-insider/
Check out our website - https://cxinsider.com/
Thank you to our sponsor! - https://www.acftechnologies.com/
Tuesday Mar 05, 2024
Tuesday Mar 05, 2024
Chris Warwick is the Customer Experience & Development General Manager at Electromin. In this episode, we dive into the importance of caring for your customers in the automobile industry, as well as the risks of being a new entrant in the EV world. Why does Chris recruit employees outside of the industry? What are the challenges to being an electric vehicle company in a petrol-led country? Find out more in this episode!
Connect with Chris - https://www.linkedin.com/in/chris-warwick-a2a7a5a/
Become a CX Insider - https://www.linkedin.com/company/cx-insider/
Check out our website - https://cxinsider.com/
Thank you to our sponsor! - https://www.acftechnologies.com/
Monday Feb 26, 2024
Monday Feb 26, 2024
Cormac Kelly is the Senior Director of Customer Success for global industry leaders SurveyMonkey. He is here to tell us about the evolution of surveys, AI’s aid for the employee and customer experience as well as the ad’s that SurveyMonkey has created. Who owns our data? Find out more on this episode!
Connect with Cormac - https://www.linkedin.com/in/cormac-kelly-563aa31/
Become a CX Insider - https://www.linkedin.com/company/cx-insider/
Check out our website - https://cxinsider.com/
Thank you to our sponsor! - https://www.acftechnologies.com/
Monday Feb 12, 2024
Crafting Moments of CX Magic - w/ Shep Hyken
Monday Feb 12, 2024
Monday Feb 12, 2024
Shep Hyken is a New-York Times Bestseller & Keynote Speaker, he is one of the world’s leading authories on customer service and CX, with over 40 years of experience helping organisations all around the world. In this episode we talk about Shep’s magical beginnings into the world of customer experience, with tales that go back decades. He walks us through CX “moments of magic” as well as the potential use cases for the rise of artificial intelligence.
Check out ACF Technologies now! https://www.acftechnologies.com/en-gb/Connect with Shep - Connect with Shep - https://www.linkedin.com/in/shephyken/Become a CX Insider - https://www.linkedin.com/company/6882...
Tuesday Jan 30, 2024
Tuesday Jan 30, 2024
On today's episode, we bring on 2 guests from ACF Technologies: Simon Ronald, VP of Business Development & Laurence Leach, Technical Director. We sit down and talk about enterprise projects and the management needed for success. Should you use off the shelf products or self-build? Does the size of a supplier matter? In this episode all your questions will be answered!Check out ACF Technologies now! https://www.acftechnologies.com/en-gb/Connect with Simon - https://www.linkedin.com/in/simon-ron... Connect with Laurence - https://www.linkedin.com/in/laurence-... Become a CX Insider - https://www.linkedin.com/company/6882... Check out our website - https://cxinsider.com/