{"store":{"customizeEditHighlightKey":null,"customizeEditingSectionKey":null,"customizeScrollToKey":null,"baseInfo":{"podcastTitle":"CX Insider - Customer experience leaders sharing insights and ideas for customer service success","slug":"cxinsider","podcastDescription":"The customer experience insights you wish you knew sooner. A podcast interviewing customer experience leaders and experts who share industry ideas. Sponsored by ACF Technologies","podcastLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/6177133/podcast_cover_2023-min_1__iwsec7.png","podcastShareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/6177133/podcast_cover_2023-min_1__iwsec7_1200x628.jpg?s=31d250b94243bfab484b282887841aeb&e=png","podcastUrl":"https://cxinsider.podbean.com","podcastCanSearched":true,"feedUrl":"https://feed.podbean.com/cxinsider/feed.xml","theme":"waves","podcastDeepLink":"https://www.podbean.com/pw/pbblog-yh65y-5e416d?from=usersite","removePodbeanBranding":"no","brandingLogo":null,"timeZone":{"timeZoneId":30,"gmtAdjustment":"GMT+00:00","useDaylightTime":1,"value":0,"text":"(GMT+00:00) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London","daylightStartTime":"Last Sunday of March +1 Hours","daylightEndTime":"Last Sunday Of October +1 Hours","timezone":"Europe/London"},"podcastDownloads":null,"totalEpisodes":137,"showComments":true,"iOSAppDownloadLink":null,"customizeCssUrl":null,"androidAppDownloadLink":null,"showPostShare":true,"showLike":true,"author":"ACF Technologies","enableEngagementStats":true,"shareEmbedLink":"https://admin5.podbean.com/embed.html?id=pbblog-yh65y-5e416d-playlist","language":"en","sensitivitySessionExpireTime":86400,"podcastApps":[{"name":"Apple Podcasts","link":"https://podcasts.apple.com/gb/podcast/customer-experience-conversations/id1482609252","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/apple-podcast.png","title":null},{"name":"Podbean App","link":"https://www.podbean.com/pw/pbblog-yh65y-5e416d?from=usersite","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/podbean-app.png","title":null},{"name":"Spotify","link":"https://open.spotify.com/show/01AqCzL9oGaNovc0Howvrl","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/spotify.png","title":null},{"name":"Amazon Music","link":"https://music.amazon.com/podcasts/e97b12a4-8318-4991-bd21-dfc390fdd010","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/AmazonMusic.png","title":null},{"name":"TuneIn + Alexa","link":"https://tunein.com/podcasts/Business--Economics-Podcasts/Customer-Experience-Conversations-p1350491/?topicId=155984672","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/tunein.png","title":null}],"components":{"base":[{"id":"MainStyle","val":"dark"},{"id":"Font","val":"Open Sans"},{"id":"SecondaryFont","val":"Open Sans"},{"id":"PlayerColor","val":"#3A61B9"},{"id":"PlayerStyle","val":"player1"},{"id":"PlayerWave","val":"show"},{"id":"Favicon","val":"https://mcdn.podbean.com/mf/web/wf2sqh/podbeanicon.ico"},{"id":"CookiesNotice","val":"hide"},{"id":"CookiesNoticeContent","val":"

Cookies Notice

This website uses cookies to improve your experience while you navigate through the website. By using our website you agree to our use of cookies.

"},{"id":"EpisodePageListenOn","val":"hide"},{"id":"EpisodePageCustomizeComponent","val":"hide"}],"home-header":[{"id":"HomeHeaderTextColor","val":"#ffffff"},{"id":"BackgroundImage","val":"https://mcdn.podbean.com/mf/web/3jfr2t/CX_Insider_Podbean_Banner_1920_x_750_px_adeeea88-7e4d-c49a-06bc-5133a8e04d41.jpg"},{"id":"BackgroundImageForMobile","val":null}],"page-header":[{"id":"PageHeaderTextColor","val":"#ffffff"},{"id":"PageHeaderBackgroundColor","val":"#FF5C84"}],"episode-list":[{"id":"EpisodesPerPage","val":10},{"id":"EpisodeStats","val":"show"}],"navigation":[{"id":"NavigationFontColor","val":"#ffffff"},{"id":"NavigationBackgroundColor","val":"#000000"},{"id":"NavigationSearch","val":"show"},{"id":"NavigationLinks","val":[{"id":"Home","type":"Link","value":"/","text":"Home","subitems":[]},{"id":"Profile","type":"Link","value":"https://www.podbean.com/user-RX6Neah3jC2m","text":"Profile","subitems":[]},{"id":"f8b7ad40-5bd7-0d39-2535-f68f5f8fbc20","type":"Link","value":"https://blog.acftechnologies.com/podcast","text":"Blog","subitems":[]},{"id":"0d8d6da1-1fda-1fad-877b-ff5661358697","type":"Link","value":"https://linktr.ee/cxinsider","text":"Follow Us","subitems":[]}]}],"footer":[{"id":"FooterType","val":"Footer1"},{"id":"FooterFontColor","val":"#ffffff"},{"id":"FooterBackgroundColor","val":"#000000"},{"id":"FooterCopyright","val":"707323"},{"id":"SocialMediaLinks","val":{"facebook_username":"","twitter_username":"","instagram_username":"","youtube_username":"","linkedin_username":""}}],"customize-container2":[],"customize-container":[{"id":"ComponentImageText-1","val":{"ComponentFontColor":"#ffffff","ComponentBackgroundColor":"#1a1a1a","ComponentImage":"https://mcdn.podbean.com/mf/web/vmvt6b/picture_for_podbean83175f2f-e43b-3793-eb32-7002fcc02a2b.png","ComponentContent":"

About CX Insider

CX Insider was born in 2019 to initiate conversations with leading customer experience experts and bring positive change in different industries. Since then, we have released 60 episodes (and counting) every two weeks, hosting some well-known names in cx, as Dan Gingiss, Hose Herrera and even consumer behaviour professor Michael Solomon. Our mission continues to be to build a strong community of cx leaders to whom we can provide value and information.

Our latest episode gives an Insider View into RBR Branch Transformation 2021 with the participation of four industry experts, who share their thoughts on the latest trends in banking.

"}},{"id":"EpisodeListType","val":"list"}]},"allLinks":[],"mainStylesDefaultSettings":null,"defaultCustomizeComponents":null,"scripts":[],"metas":[{"name":"keywords","content":"Business, Conversations, Customer experience, CX, customer service, leadership, self improvement, public speaking, business improvement, software, SaaS, Solutions, technology, customer engagement, customer communication, omnichannel, Omni-channel, kaizen, coding, tech news, b2b, Business to business, charlene li, JRE, business news, CXC, Customer experience conversations, ACF Technologies, ACF, Booking Bug, JRNI, Skedify, square-space, CX-one, Data, Artificial intelligence, AI, Appointment booking, Events, Event booking, Event management, queues, queue management, Virtual reality, Banking, Financial, Fintech, Financial tech, banking technology, retail banking, Automotive, car dealers, Cars, Sales, Car sales, Local government, government, patient experience, Healthcare software, healthcare tech, hospital management, scheduling, appointment scheduling, data analytics, retail choreography, retail experience, retail management, directors, c-level, executive, boss, business news, CX news, CEO, customer success, customer centricity, cusotmer loyalty, customer experience podcast, cx podcast, customer service podcast, customer success podcast, customer loyalty podcast, business podcast, michael solomon, allison hartsoe, dan gingiss, paul rutter, paula thomas, Leisure industry"}],"appConfig":{"package":"com.podbean.app.podcast","app_store_id":973361050,"app_name":"Podbean","scheme":"podbean"},"customizeCss":null,"canEditCss":null,"enableJsCodeInCustomizeContent":false,"enabledIframeCodeInCustomizeContent":true,"sectionMaxCount":10,"enableEditorLink":true,"enableEditCookiesNotice":true,"siteRedirectToFeed":false,"podcatcherRssUrl":null,"showFeed":true,"showTopBar":false,"enableWebSiteLike":true,"organizationName":null,"organizationPageLink":null,"subscribeLink":"https://www.podbean.com/site/podcatcher/index/blog/aLPj1MCLPHj2","isPrivateChannel":false},"backToListUrl":"/","tinymceLoaded":false,"listEpisodes":[],"userLikedEpisodes":[],"userLikeCheckedEpisodes":[],"topBarIframeLoaded":false,"listTotalCount":0,"listTotalPage":0,"listPage":0,"listType":"all","listValue":"","listName":"","pageLoading":false,"apiBaseUrl":"https://cxinsider.podbean.com","apiV2BaseUrl":"","apiCommonParams":{"t":"6a7f55db","clientSignature":"741683460d80a3a75413a3754b5fb7c9","u":null,"customizing":null},"apiCommonHeaders":{},"comments":[],"commentsTotalCount":0,"commentsTotalPage":0,"commentsPage":1,"commentEpisodeId":"pb13357593-fk9kb","episode":{"id":"pb13357593","idTag":"fk9kb","title":"Is the retail experience changing?","logo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog6177133/podcast_cover_small_sizeb88bl_300x300.jpg","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/ep-logo/pbblog6177133/podcast_cover_small_sizeb88bl_1200x628.jpg?s=4e35832a7256ca3dcd40901d317b6732&e=jpg","largeLogo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog6177133/podcast_cover_small_sizeb88bl.jpg","previewContent":null,"content":"

In this episode, Greg, Simon, Adam and Louis (plus our special guest Chewy) explore some good and bad experiences in retail and how can retailers can begin to solve these problems.

","publishTimestamp":1576682633,"duration":1080,"mediaUrl":"https://mcdn.podbean.com/mf/web/e695zw/ep_5_Is_the_christmas_retail_experience_changing.mp3","mediaType":"audio/mpeg","shareLink":"https://admin5.podbean.com/embed.html?id=pb-fk9kb-cbd219","likedCount":0,"deepLink":"https://www.podbean.com/ew/pb-fk9kb-cbd219","transcriptUrl":null,"permalink":"/e/is-the-retail-experience-changing/","downloadLink":null,"fallbackResource":null,"fallbackResourceMimetype":null,"downloadCount":0,"status":"publish","hasMoreContent":false,"chaptersUrl":null,"explicit":false},"episodeShareLink":null,"deepLink":"https://www.podbean.com/ew/pb-fk9kb-cbd219","playlist":{"episodes":[],"current":0,"start":0,"stop":0,"playing":true,"playerLoading":true,"playbackRate":1,"playbackRateIndex":1,"volume":1},"toasts":[],"confirm":null,"customizeEditorFormZIndex":999,"lastRequestTime":null,"validateChangesOnBeforeunload":true,"windowWidth":1000,"previewDevice":"desktop","VITE_FS1_CDN_URL_PREFIX":"https://pbcdn1.podbean.com/fs1","reloadStats":false,"userIdEncrypted":null,"userProfilePicture":null,"username":null,"isVerified":false,"loadUserInfo":false,"loginUrl":"https://www.podbean.com/site/user/login?return=https%253A%252F%252Fcxinsider.podbean.com%252Fe%252Fis-the-retail-experience-changing%252F&rts=aec659287582e5bfd8bb28a9b0f601029a19acf5","recaptchaV3Loaded":false,"recaptchaV2Loaded":false,"likesLoaded":false,"commentLikeMap":{},"commentOffset":0,"widgetCommentsLoaded":false},"episode":{"id":"pb13357593","idTag":"fk9kb","title":"Is the retail experience changing?","logo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog6177133/podcast_cover_small_sizeb88bl_300x300.jpg","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/ep-logo/pbblog6177133/podcast_cover_small_sizeb88bl_1200x628.jpg?s=4e35832a7256ca3dcd40901d317b6732&e=jpg","largeLogo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog6177133/podcast_cover_small_sizeb88bl.jpg","previewContent":null,"content":"

In this episode, Greg, Simon, Adam and Louis (plus our special guest Chewy) explore some good and bad experiences in retail and how can retailers can begin to solve these problems.