How to Scale Your Customer Experience, With Ben Segal

Ben Segal, Senior Director of CX at Pair Eyewear, shares the CX story of Freshly, a NY-based meal delivery company. Building a CX program from zero in a hyper-growth company is a tough challenge. Ben describes what he did to achieve a successful outcome and what he is doing differently at Pair Eyewear. 

Connect with Ben on LinkedIn - https://www.linkedin.com/in/benjaminwsegal777/