"Accelerate, Change, or Lose" - W / Colt Whittall (Bravo17) #128

In this episode of the CX Insider Podcast, we sit down with Colt Whittall, the Managing Partner and Founder of Bravo17. Colt shares insights from his incredible career in digital transformation, IT strategy, and user experience at scale, including his pivotal role in modernizing IT for 700,000+ personnel.

If you're passionate about CX, IT transformation, and leadership in large organizations, this episode is a must-listen!

 

Content:

00:00 - Introduction

00:50 – Colt’s Career

09:44 – ‘Fix Our Computers’

14:05 – IT Challenges

18:59 – Measuring UX

22:50 – Fixing Air Force IT

26:04 – COVID-19

30:28 – Identifying Customers

38:17 – Tech Upgrades

49:28 – Improving PCS