The next gen banking experience part 2 (RBR BT20)

We talk about the true omnichannel experience, and putting a friendly face on virtual customer service with existing technologies. 

01:00 - Bad CX stories | 05:30 - New channels being adopted | 07:40 - Banking CX for the elderly | 12:21 - Identifying customer channel preferences |  15:10 - Putting a friendly face on your CX | 18:00 - Implementing a more personal experience | 23:13 - RBR Branch transformation 2020